Shipping policy

This policy explains how we send out orders placed on bladeperformance.shop, how long delivery takes, what it costs, and what to do if something goes wrong. It does not affect your legal rights.

Last updated: 8 October 2026.

1. Who we are

Blade Performance, 80a Charles Street, Portadown, BT62 1DQ, Northern Ireland.

Every order is packed and sent from our shop in Portadown.

2. The short version

  • We aim to dispatch within 3 to 5 working days, and usually sooner. Delivery time is on top of that. Show plates are made to order (see section 4).
  • Northern Ireland: £3.95, tracked courier, 2 to 3 working days after dispatch.
  • England, Scotland and Wales: £3.95, tracked 48-hour service, 2 to 3 working days after dispatch.
  • Ireland: £4.99, tracked courier, 3 to 5 working days after dispatch.
  • Europe: £10.99, tracked courier, 5 to 10 working days after dispatch.
  • Collect from the shop in Portadown for free. Choose pick up at checkout.
  • Every parcel is tracked. We email you the tracking link when it leaves us.

3. Where we deliver and what it costs

Delivery is charged per order, not per item, and the cost is shown at checkout before you pay. Working days are Monday to Friday, not counting bank holidays. The times below are counted from the day your parcel is dispatched, not from the day you order.

  • Northern Ireland. £3.95. Sent by tracked courier. Delivery is usually within 2 to 3 working days of dispatch.
  • England, Scotland and Wales. £3.95. Sent by a tracked 48-hour service. Delivery is usually within 2 to 3 working days of dispatch.
  • Ireland. £4.99. Sent by tracked courier. Delivery is usually within 3 to 5 working days of dispatch.
  • Europe. £10.99. We deliver to most EU countries, plus Norway and Guernsey. The full list is shown at checkout. Delivery usually takes 5 to 10 working days from dispatch.
  • Body kit parts. Front lips, splitters, side skirts, spoilers, diffusers and mirror covers are large and go by a separate service at £16 per order, to the UK and Ireland only. If your order also contains other items, the standard rate for those is added at checkout. We cannot send body kit parts outside the UK and Ireland.

We cannot deliver to a country that is not offered at checkout.

Delivery times are our best estimate and are not guaranteed. Bad weather, bank holidays and busy periods such as the run-up to Christmas can add a day or two. If your parcel is late, section 7 tells you what to do.

Customs charges. Parcels to Ireland and the EU are sent from Northern Ireland and do not normally attract customs charges. Norway and Guernsey are outside the EU, and any import duty, tax or handling fee charged there is your responsibility. We have no control over these charges and cannot refund them.

4. When we dispatch

We aim to dispatch every order within 3 to 5 working days of receiving it, and most orders leave us sooner than that. Orders placed at the weekend or on a bank holiday are counted from the next working day. You get an email with your tracking link as soon as your parcel leaves us.

Show plates are made to order from the registration and style you choose. Please allow 2 to 3 working days for us to make your plates before they are dispatched. Check your registration and preview carefully before you pay, because a plate cannot be changed once it is in production.

If something you have ordered is out of stock or will be delayed, we will email you with the choice of waiting, swapping it or having that item refunded.

5. Tracking your parcel

Every parcel we send is tracked. When your order leaves us you get a shipping confirmation email with the tracking number and a link to follow it. You can also check progress on the order status page linked from your order confirmation email.

If you have not had a shipping confirmation within 5 working days of ordering, check your spam folder, then get in touch and we will look into it.

6. Collecting from the shop

If you are local you can collect your order from the shop for free. Choose the pick up option at checkout instead of delivery.

  • We email you when your order is ready, usually within 24 hours. Please wait for that email before you come in.
  • Bring your confirmation email, or the order number, when you collect.
  • We are open seven days a week. Collect during our normal opening hours.
  • Please collect within 14 days. If you cannot, let us know and we will hold it for you or post it to you for the normal delivery charge.

Show plates and anything made to order can also be collected once they are ready.

7. If your parcel is late, lost or damaged

Late. Check the tracking first, as it usually explains where the parcel is. If it has not arrived within 3 working days after the end of the delivery estimate for your area in section 3, counted from your shipping confirmation, email us with your order number and we will chase the courier for you. You do not need to wait any longer than that before contacting us.

Lost. If the courier confirms a parcel is lost, or it has not arrived within 10 working days after the end of the delivery estimate, we send a replacement or refund you in full, whichever you prefer. We deal with the courier's claim ourselves.

Damaged. Please check your parcel when it arrives. If anything is damaged, tell us as soon as you can, ideally within 48 hours, and send photos of the item and the packaging so we can claim from the courier. We replace or refund damaged items at our cost. Full details are in section 5 of our Refund policy.

Marked as delivered but not received. Check with anyone else at your address and any safe place or neighbour the courier may have used, and look at the tracking for a photo or note. If it still cannot be found, email us within 7 days and we will open an investigation with the courier.

Under the Consumer Rights Act 2015 the goods are our responsibility until they are delivered to you, or to a safe place or neighbour you asked the courier to use. If you ask for a parcel to be left somewhere, it is at your own risk once it is left there.

8. Wrong address, missed deliveries and returned parcels

Please check your delivery address carefully before you pay. Once a parcel has been dispatched we cannot change the address. If you spot a mistake, email us straight away and we will do our best to catch it before it leaves.

If a parcel comes back to us because the address was incomplete or wrong, or because it was not collected from the courier's depot or collection point in time, we will contact you. We can send it again for the normal delivery charge, or refund the items, less the delivery cost of the original attempt.

9. Aerosols, flammable liquids and other restricted items

Some of the products we sell, such as aerosols, solvent-based cleaners and other flammable liquids, are classed as dangerous goods for transport. We can send them within the UK and Ireland, where they travel by road, but they cannot go on international services.

  • If an order for delivery outside the UK and Ireland contains an item we cannot send, we will contact you before dispatch, remove that item and refund it.
  • Some restricted items may have to be sent in a separate parcel, or by a different service from the rest of your order. We cover any extra cost of this.
  • If you are returning a product of this kind to us, please do not post it through standard Royal Mail post. Use a courier that accepts it, or drop it in to the shop. See our Returns page.

10. Returns

Returns are not covered by this policy. How to send something back, who pays the postage and how refunds work are explained on our Returns page and in our Refund policy. The returns address is Blade Performance, Returns, 80a Charles Street, Portadown, BT62 1DQ. Please email us before you send anything back.

11. Questions

If you have any questions about delivery, email bladeperformancequeries@gmail.com or message us on WhatsApp on 07796 021841 with your order number.