Returns

Blade Performance · Returns & refunds

Returns, sorted.

Changed your mind? 30 days.Something wrong? We'll sort it.

Email first, post it back, and you're refunded within 14 days of it landing with us.

Start a return Report a problem
  • 30days to change
    your mind
  • 14days max
    to refund you
  • 7days a week
    drop-off in store

How to return

  1. Email us

    Send your order number, what you're returning and why to bladeperformancequeries@gmail.com. Add photos if it's damaged or faulty.

    We'll reply with the go-ahead and any instructions.

    Start a return

  2. Pack it & post it

    Unused, in its original packaging, with a note of your order number inside. Keep your proof of postage.

    Blade Performance, Returns
    80a Charles Street
    Portadown, BT62 1DQ

    Or drop it in to the shop. We're open 7 days a week.

  3. Get your refund

    We check it when it arrives and refund the card or payment method you used within 14 days.

    Your bank can take up to 10 working days to show it.

Can I return it?

Yes, if it's

  • Unused, sealed and in its original packaging
  • Within 30 days of the day it was delivered
  • Faulty, damaged or not what you ordered, whenever that comes to light
  • Bought in the shop and brought back within 14 days with your receipt, for an exchange or store credit
Change-of-mind returns: you pay the return postage.

No, if it's

  • A show plate, or anything made to your text, size or design
  • A liquid, coating, wax, polish, chemical or aerosol that's been opened
  • A Mystery Detailing Bundle that's been opened or isn't complete
  • A gift card that's been used
  • A remap or fitting job that's already been done
Faulty? These are still covered. See below.

Faulty, damaged or the wrong item?

Don't post it yet. Email us photos of the item and the packaging, ideally within 48 hours of it arriving, and we'll tell you what happens next. Return postage is on us, or we'll just send a replacement.

Within 30 days you can have a full refund. After that we repair or replace, and refund if that doesn't fix it.

Report a problem

Good to know

  • Who pays postageYou do for a change of mind. We do for faulty, damaged or wrong items.
  • Sending chemicals backAerosols and flammable liquids can't go by standard Royal Mail. Use a courier that takes them, or drop in to the shop.
  • ExchangesQuickest way is to return for a refund and reorder, so the new item isn't held up. Or email us and we'll swap it.
  • Delivery chargesRefunded when you cancel a whole order within 14 days of delivery. Part returns are refunded at the item price.
  • Discount codes and free giftsWe refund what you actually paid. If a return drops your order below a free-gift threshold, send the gift back too.
  • Remap and diesel bookingsPaid in store on the day, so there's nothing to refund. Cancel or move your slot free with 24 hours' notice.

The full legal version is in our refund policy. Delivery details are in the shipping policy.

Questions? bladeperformancequeries@gmail.com WhatsApp 07796 021841 Contact form