Refund policy

This policy covers everything you buy from Blade Performance, online at bladeperformance.shop or in our Portadown shop. Please read it before you order. It does not affect your legal rights.

Last updated: 8 October 2026.

1. Who we are

Blade Performance, 80a Charles Street, Portadown, BT62 1DQ, Northern Ireland.

2. The short version

  • Changed your mind? You have 30 days from delivery to send an unused item back for a refund. You pay the return postage.
  • Faulty, damaged or wrong item? Tell us and we put it right at our cost: replacement, repair or full refund.
  • Show plates and anything made to order cannot be returned unless they are faulty or we made a mistake.
  • Opened liquids, coatings and chemicals cannot be returned unless faulty.
  • Always email us first. A return that arrives without an order number, or without being agreed, will be delayed.

3. Changed your mind? Returns from online orders

If you bought online or by phone and simply do not want the item, you can return it for a refund as long as:

  • you tell us within 30 days of the day you received it,
  • it is unused, undamaged and in its original packaging, with any seal unbroken, and
  • you have your order number or proof of purchase.

Email us before you send anything back (see section 11). You pay the cost of posting it to us, and the item is your responsibility until it reaches us, so please pack it well and keep your proof of postage.

We refund the price you paid for the item within 14 days of receiving it back, to the card or payment method you used.

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel an online or phone order within 14 days without giving a reason. The 14 days end 14 days after the day you receive the goods, or the last item if an order arrives in parts. Our 30-day policy above gives you longer and is in addition to this right.

  • To cancel, tell us clearly by email, WhatsApp, phone or post before the 14 days end. You can use the form in section 15, but you do not have to.
  • You then have 14 days to send the goods back, at your own cost.
  • If you cancel the whole order, we refund the price of the goods and the standard delivery charge you paid. We do not refund the extra cost of a faster delivery option if you chose one.
  • We refund within 14 days of getting the goods back, or of you sending us proof that you have posted them, whichever is sooner.
  • You can inspect goods as you would in a shop. If an item comes back used, marked or with its seal broken, we may reduce the refund to reflect the loss in value.

4. What cannot be returned if you change your mind

Some items cannot be returned for a change of mind. They can only be returned if they are faulty, damaged or not what you ordered:

  • Show plates and anything else made to your own text, size or design.
  • Liquids, coatings, waxes, polishes, chemicals and aerosols once opened or with the seal broken. We cannot resell them, and we cannot check what has been added or taken out.
  • Mystery Detailing Bundles, unless the bundle is complete and every item in it is unopened and unused. See section 7.
  • Gift cards once any of the balance has been used. See section 8.
  • Services that have already been carried out, such as a remap or fitting work.

Please check sealed products carefully before you open them. Once the seal is broken, the right to return for a refund is gone.

Posting chemicals back. Aerosols and flammable liquids cannot be sent through standard Royal Mail post. If you are returning a sealed product of this kind, use a courier that accepts it, or drop it in to the shop.

5. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, fit for purpose and as described. If something is not, this is what you can expect from us, whether you bought online or in the shop.

  • Within 30 days of receiving it: a full refund, or a replacement if you would rather.
  • After 30 days: a repair or replacement. If that is not possible or does not fix it, a refund. After six months we may ask you to show that the fault was there when you received the item.
  • Wrong item sent: we send the right one and cover the cost of getting the wrong one back.

We pay the return postage for faulty, damaged or wrong items. Email us first and we will tell you how to send it, arrange a collection, or ask you for photos instead so you do not have to post it at all. Please do not throw a faulty item away until we have agreed what happens next.

Damaged in the post? Please check your parcel when it arrives. Tell us as soon as you can, ideally within 48 hours, and send photos of the item and the packaging. This lets us claim from the courier. It does not affect your rights if you tell us later.

Normal wear, misuse, or a product used in a way its instructions warn against is not a fault.

6. Show plates

Every plate is made to order from the registration, style and options you choose on the site. Please check your text and preview carefully before you pay. Once a plate is in production it cannot be changed, and because it is personalised it cannot be returned if you change your mind.

  • If we made a mistake, or the plate arrives damaged, we remake it free of charge or refund you in full.
  • If the text you entered was wrong, we cannot refund it, but get in touch. We will help where we can.

Our plates are sold as show plates for display, shows and private land. They are not road legal. A plate cannot be returned on the grounds that it cannot be used on the road.

7. Mystery Detailing Bundles

The contents of a Mystery Detailing Bundle are a surprise, and the price reflects that. A bundle can be returned for a refund only if it is complete, every item in it is unopened and unused, and it is sent back within the 30-day period in section 3. We do not swap or refund individual items from a bundle, and we do not refund a bundle because you would have preferred different products. A faulty item inside a bundle is covered by section 5 as normal.

8. Gift cards

A gift card bought online can be cancelled for a refund within 14 days of purchase if none of the balance has been used. Once a gift card has been used, even in part, it cannot be refunded or exchanged for cash. Refunds for goods bought with a gift card go back onto a gift card.

9. Remaps, Diesel Solutions and other services

Remaps and diesel software services are booked online but paid for in the shop on the day, so there is nothing to refund if you cancel a booking. You can cancel or move your slot free of charge. Please give us at least 24 hours' notice. The full terms, including your 14-day right to cancel a booking and what happens if we cannot carry out the work, are in our Remap Terms.

Fitting and labour are paid for in the shop. We carry out all work with reasonable care and skill. If we do not, we will put it right, or reduce the price where that is not possible.

10. Bought in the shop?

There is no legal right to return something bought in person just because you have changed your mind, but we want you to be happy with what you buy. Bring it back unused, in its original packaging and with your receipt within 14 days and we will exchange it or give you store credit. The exclusions in section 4 apply. Your rights for faulty goods in section 5 apply in full to everything bought in the shop.

11. How to return something

  1. Email bladeperformancequeries@gmail.com with your order number, the item you want to return and the reason. Photos help if it is damaged or faulty.
  2. We reply with the go-ahead and any instructions.
  3. Pack the item securely in its original packaging, with a note of your order number inside.
  4. Post it to: Blade Performance, Returns, 80a Charles Street, Portadown, BT62 1DQ. Keep your proof of postage. You can also drop it in to the shop.
  5. We check it when it arrives and refund you within 14 days.

12. Refunds

  • Refunds go to the card or payment method you used to pay. We cannot refund to a different card.
  • Once we have sent a refund, your bank or card provider can take up to 10 working days to show it. If it has not appeared after that, contact us.
  • If you used a discount code, we refund what you actually paid.
  • If your order came with a free gift and a return takes the order below the amount that qualified for it, please send the gift back unused as well, or we deduct its price from the refund.
  • Delivery charges are refunded only when a whole order is cancelled under your 14-day legal right (section 3). Returns of part of an order, and returns after 14 days, are refunded at the price of the items.

13. Exchanges

Happy to exchange. The quickest way is to return the item for a refund and place a new order for what you want, so the new item is not held up waiting for the return. If you would rather we swap it, email us and we will arrange it.

14. Complaints

If something is not right, tell us first using the contact details above and we will do our best to sort it out. For free, independent advice you can contact Consumerline, the Northern Ireland Trading Standards Service helpline, on 0300 123 6262.

This policy is governed by the law of Northern Ireland, and the courts of Northern Ireland deal with any dispute.

15. Cancellation form

You can use this wording to cancel an online or phone order within the 14-day period. Send it to us by email or post. You do not have to use it.

To Blade Performance, 80a Charles Street, Portadown, BT62 1DQ, or bladeperformancequeries@gmail.com:

I give notice that I cancel my contract for the following goods:
Ordered on:
Received on:
Order number:
Name:
Address:
Date: